Product
Global Grievance Database and Case Tracking
Track grievances related to deforestation, land conflicts, labor disputes, and human rights violations grievances linked to your supply chain
Global Grievance Database
Access a comprehensive database of grievances related to palm oil operations worldwide
Grievance Monitoring
Monitor grievances related to your supply chain and operations with real-time tracking
Resolution Tracking
Track grievance resolution progress and ensure timely and effective responses
Grievance Detection & Monitoring
Stay ahead of supply chain risks
Proactively identify and monitor grievances across your palm oil supply chain with comprehensive tracking of environmental, social, and governance issues that could impact your operations.
- Real-time alerts
- Receive immediate notifications when new grievances are reported in your supply chain areas or involving your suppliers.
- Multi-source monitoring
- Track grievances from NGO reports, media coverage, community complaints, and official regulatory sources in one platform.
- Impact assessment
- Analyze the potential impact of grievances on your business operations, reputation, and compliance status.
Case Management & Resolution
Streamline grievance response processes
Efficiently manage grievance cases from initial report to final resolution with structured workflows, stakeholder communication tools, and progress tracking capabilities.
- Case workflow management
- Manage grievance cases through structured workflows with automated assignments, deadlines, and escalation procedures.
- Stakeholder engagement
- Facilitate communication between all parties involved in grievance resolution including suppliers, NGOs, and affected communities.
- Resolution tracking
- Track resolution progress with milestone reporting, evidence collection, and outcome verification systems.
Compliance & Reporting
Meet regulatory and certification requirements
Ensure compliance with international standards and certification requirements through comprehensive grievance reporting, audit trails, and stakeholder communication documentation.
- Regulatory compliance
- Meet EUDR, RSPO, and other certification requirements with automated compliance reporting and documentation.
- Audit trails
- Maintain complete audit trails of all grievance-related activities with timestamped records and document management.
- Performance analytics
- Generate comprehensive reports on grievance trends, resolution times, and improvement metrics for stakeholders.
