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Help Desk
Help with your data, compliance, and case tracking
Expert analysts
We are the experts in palm oil satellite monitoring data, so you don't need to be.
Case tracking tools
Our case tracking tools are designed to help you manage your cases effectively and facilitate collaboration between teams.
Second opinion reviews
We pride ourselves on offering trustworthy independent and confidential analysis
Expert Analysis & Consultation
Get professional guidance from palm oil monitoring experts
Access our team of experienced analysts who specialize in palm oil supply chain monitoring, satellite data interpretation, and compliance requirements to help you navigate complex sustainability challenges.
- Dedicated analysts
- Work with experienced palm oil experts who understand the nuances of satellite monitoring, supply chain mapping, and risk assessment.
- Training & education
- Receive comprehensive training on using our platform, interpreting satellite data, and implementing best practices for supply chain monitoring.
- Strategic consultation
- Get strategic advice on compliance frameworks, risk mitigation strategies, and sustainable sourcing practices tailored to your business needs.
Track cases
Customizable deforestation and social risk case tracking
Our help desk provides comprehensive data validation services, quality assurance checks, and independent verification to ensure the reliability and accuracy of your supply chain monitoring data.
- Data verification
- Independent verification of satellite monitoring results, supply chain mapping accuracy, and risk assessment findings by our expert team.
- Quality audits
- Regular quality audits of your monitoring processes, data collection methods, and compliance documentation to ensure highest standards.
- Compliance review
- Expert review of your compliance status against EUDR, RSPO, and other certification requirements with actionable recommendations.
Case Management Support
Streamline your case tracking and resolution processes
Get dedicated support for managing complex cases, tracking resolution progress, and maintaining comprehensive documentation for audit and compliance purposes.
- Case prioritization
- Expert guidance on prioritizing cases based on risk level, compliance requirements, and business impact with strategic action plans.
- Documentation support
- Assistance with creating comprehensive case documentation, evidence collection, and maintaining audit trails for regulatory compliance.
- Progress monitoring
- Regular progress reviews, milestone tracking, and performance analytics to ensure cases are resolved efficiently and effectively.
